Frequently Asked Questions

General

What is CashBasha?

CashBasha is a unique service that allows you to buy items from world's largest shopping websites conveniently with cash and have them delivered straight to your door!

CashBasha calculates the lowest customs and shipping charges and takes care of all of the associated payments, or other necessary arrangements for your order on your behalf*. All the great things you want to order just come straight to your doorstep. No problem.


Why use CashBasha?

Don't have a credit card that works on shopping sites? Your items don't ship outside of the United States? Don't know what the customs and shipment charges are going to be upon arrival to you? CashBasha has got you covered!

Unlike other sites, CashBasha has built technology around your world's largest shopping websites to localize it for users in the MENA region. We enable locally preferred payment methods by allowing you to pay with cash on your orders, have set up an international shipment forwarding service for you to get your items shipped to you, and finally built a customs calculator that let's you know what charges will be before you even confirm your order. Everything is delivered right to your door so you won't have to worry about anything. There are no surprise charges or additional fees either upon the arrival of your packages.


How does it work?

Simply visit CashBasha's website, select the website that you want to shop and enter the name of the item you'd like to purchase into the search field on the homepage. You will be taken to shopping site through CashBasha's service and you can build your shopping cart there. When you're done shopping, you simply proceed to checkout and you'll be taken to CashBasha's checkout page with the final price to your door and all the locally required information. You are free to submit your information into the system.

Once an order is entered into the system, you'll receive an automated call from CashBasha that'll prompt you to confirm your order, cancel it, or leave a message for our staff to get back to you with any questions around your order. If you confirm, the cash payment process will take its course (depending on the cash payment method you have selected). If you choose to cancel, your order will be automatically disregarded.

For orders to be paid through Credit Card, The CashBasha team will proceed with processing your order once the payment has been fulfilled.


Where is CashBasha's service available?

CashBasha's service is only available in Jordan & select Saudi Arabian cities at the moment, but plans for a Middle East and North African expansion are underway.


How do I contact customer service?

CashBasha's main business is customer service. Your satisfaction is our top priority and we'll attend to your needs as well as we can.

You can reach us by:

  • Phone at ‎+‎962‎-‎79‎-‎1111104 (Available between 10am - 5pm , Saturday – Thursday).
  • Email to [email protected]


Payment

Can I pay with other payment methods or just cash?

CashBasha also provide the option of paying through credit cards, at the checkout page you can choose to pay through a cash collection service or by your credit card.


 Can I pay using my Credit Card?

CashBasha has also added the option of paying through your Credit Card; you can select the preferred payment option (Cash or Credit Card) at the Checkout page.


How do I pay for my purchase with cash?

After you're done shopping, just click on the "Proceed to Checkout" button and you'll find yourself at the CashBasha checkout page. Under the "Cash Payment Method" title in the right margin, you can choose your preferred way of payment:

  • "By Collection At My Door": Here, our cash collection team will contact you, set up a convenient collection time, come to the address that you provide and collect the cash amount from you there.


Are the cash payments safe? How would I know if they've been confirmed successfully?

Your cash payments on CashBasha are 100% secure and guaranteed. CashBasha uses a secure cash payment network to collect your payment. You will always receive a hard receipt confirming your order, confirmation emails, and an instant SMS to assure you that your payment has been made.

Please note that in any case that you do not receive a hard receipt, confirmation emails, or an SMS, immediately get in touch with CashBasha customer service to resolve the issue.


How long do I have from the moment my order is placed till the moment that I pay?

After your order is placed, you generally have 4 days to make your payment. It is preferred that you make your payment as soon as possible as this will decrease the chances of your ordered items to not be available on the site, especially if they are in high demand.


What if I do not pay for my order?

The order will be canceled.

Our policy is that we attempt to contact our customers a number of times before taking action towards their orders. Generally, we attempt to touch base with our customers 3 times at different intervals. If we are unable to make contact with you, we automatically cancel your order. Of course, you are free to contact CashBasha's customer service team to re-enable it later.


Checkout

What are the "Subtotal", "Taxes", "Fees" & other charges on the checkout page?

On every CashBasha order you'll see a transparent breakdown of charges and data points associated with your order. They are:

  • Items in Cart: These are the number of items that you've ordered.
  • Number of Packages: These are the number of packages your order is shipping in. As you know, there are many merchants selling their goods on shopping sites and they all ship their goods independently. This is to clarify how many shipments you'll be receiving.
  • Subtotal: This is the price summation of all the items in your cart.
  • US Shipping & Taxes: This is the summation of all the local shipment & tax charges on your items within the United States.
  • International Shipping: This is the charge associated with shipping your whole order from the United States and delivering it to your door.
  • Local Customs & Taxes: These are charges associated with any customs, clearance or any additional processing fees that apply to your order upon arrival to its destination country.
  • Fees: These are CashBasha's service fees that are applied to your cart.
  • Total: This is the total charge for your order given in US Dollars and your local currency. This is the final and only price that you pay.


Is the total price all I have to pay?

The "Total" price you see at checkout is the only price you are required to pay. There aren't any hidden fees or extra charges upon arrival. Just a one-time payment that is all-inclusive and worry-free.


Why does my order require further review?

CashBasha calculates all of the shipment, customs and delivery charges on the fly and presents them to you at checkout. In few cases, usually with third party items listed online, the item details will not be passed to us electronically and the CashBasha team will have to make a quick human assessment for your order in hopes filling in the missing order information. The process takes a short while and an email with the final price will be sent to you immediately after. Also, you may enter into your My Orders section to view the final price there. You may confirm or cancel your order thereafter.


What if I do not pay for my order after it's been reviewed?

After your order has been reviewed, the final price will be sent to you via email or can be seen in the My Orders section of the site. You will also receive an automated call a while after your order is reviewed. There is no commitment to paying for your order at this point. You may choose to cancel via our automated calling system or by contacting our customer service team that's available to you by email or telephone.

If no contact is made with the customer, the order will be automatically canceled after the third attempt to get in touch.


Why did I receive an automated call?

Regional ecommerce customers expect to be contacted by the site they place their orders on. CashBasha's automated call system contacts you to confirm the order that you placed on the site. Once you receive the call, you will be prompted to confirm the order, cancel it or leave a message for the customer service department to get back to you if you have any questions.

If you cannot answer the call, our system will attempt to contact you at least 3 times at different intervals. If we cannot reach you, your order will be canceled.

Orders processed through a Credit Card payment will not receive the automated call since the payment will be fulfilled upon placing the order.


How was my personal information pre-filled at checkout? Can they be changed?

If you are a returning customer, at checkout you'll find that your address and phone number are pre-filled into the associated fields for convenience. This is because they have been saved to your profile from the first order that you placed on the site.

If you wish to change you information for a particular order you are placing through your account, you may change them directly from the checkout page and the new information will be saved to that particular order. If you are to place a new order, your original information will appear again.

If you are looking to change your default information associated with your account, you may do so from the settings section on CashBasha.


Shipping and Delivery

Where will my items be delivered?

Your items will be delivered to the address associated with the order at the point of checkout. Our local courier partners in your area deliver orders to your door. If any additional address information or clarifications are required, the couriers may contact you for advice.


How long does my order take to arrive?

Orders usually take an average of 9-14 business days to arrive if suppliers that are within the United States are sourcing them. For suppliers that are outside of the United States, orders will take over 14 business days to arrive.

Customers should note that CashBasha is not a shipping company in itself, and delays may take place due to matters that are outside of Cashbasha's control. These could be related to high shipping season congestion, customs related delays, or simply because of orders getting lost in the mail. CashBasha promises to do its very best in following up on every order to make sure that you are satisfied with the service.


What if I was not available to receive my packages upon delivery?

Our delivery partner will arrange for a second delivery trial free of charge. In case of providing an unclear address or an unreachable telephone number, CashBasha will send you a notification by email. If no details were received within 3 business days, you will be responsible for picking up your packages upon an agreed on time from CashBasha office. Packages that are abandoned by their customers for an unreasonable amount of time may be subject to being destroyed without refund.


How can I know the status of my order?

The status of each order is displayed in the My Orders section on the CashBasha site. The status of the order will display whether it is "Pending Payment", "Paid", "Shipped", "Completed" or "Canceled".


What do the status updates of my packages mean?

    Your package status update could be any of the following:
  • Not shipped yet: The supplier has not shipped the package yet.
  • En-route to United States facility: Your package is on its way from its supplier to CashBasha's facility in the United States. Please note that if your supplier is outside of the US, this will take some time.
  • Shipped from (Country) facility: Your package has already arrived to our facility in the US, and has shipped out from the facility in the country specified. This could either be the facility in the US, or a facility along a transit route.
  • Arrived in (Country): Your package has arrived in the specified country. If this is the destination country, it will be processed by customs as well as the other necessary departments, before it is cleared on your behalf and delivered to you. If it is not the destination country, it will be forwarded to the next hop in the transit route.
  • Delivery in progress: Your package is being delivered to you by local courier. Please be sure to make yourself available at the address you provided and keep you phone close in case they try to contact you.
  • Retrying delivery: The local courier is re-attempting to deliver your package to your address. You were not available on previous occasions. Please be sure to make yourself, or a representative to be present at the address you provided to us at checkout. Also, keep your telephone on alert in case they need to contact you.
  • Documents delivered: Depending on laws within the destination country your package is shipping to, there may be approvals that are required to import your package. In the occasion that your order requires any of these, the shipment documents will be delivered to you by the local courier and your package will be placed on hold. After obtaining the necessary approval, the shipment will be cleared and delivered to you.
  • Delivered: Your package has been successfully delivered to your address. Please be sure to check with other people residing at your address who may have signed for the packages on your behalf.


The package I have received only contains some of the items I have ordered. Where are my other items?

The shopping sites we support has many merchants from various places all around the world selling on their marketplace. Although you might place items in the same cart, they are very likely to ship from different suppliers in separate packages. This will result in multiple packages arriving to you. Once all of the items in your cart ship from their suppliers, you will receive a shipment confirmation email with details around the number of shipments you are scheduled to receive. You may also track your individual shipments and their progress by visiting the My Orders section on CashBasha.


What if the goods I receive are damaged?

At CashBasha, we guarantee that your package gets to you in the best condition possible. Local customs and security might require opening your packages for inspection. This may alter or ruin the packaging, but we'll do our very best to ensure that the actual products you requested are in the condition you ordered them in.

Any proven damages to the functionality of the product will be refunded according to our refund policy for that particular product. No worries.


What if customs agents or security marshals confiscate my order?

As a first line of warning, the CashBasha system has pre-set a number of items and item categories to be prohibited. If your order contains an item that is not allowed to be imported into your destination country, your order will automatically require a review by our customer service team. If there is a prohibited item in your cart, it may result in the cancelation of your full order prior to your payment. If your shopping cart is reviewed and approved, you will receive the final total price for your order and can then choose to confirm it or cancel as you please.

If for any unforeseen reason that your order arrives to its destination country and is confiscated upon arrival, you will be refunded according to our refund policies.


Are there any approvals required for the imported items?

Depending on laws within the destination country your package is shipping to, there may be approvals that are required to import your package. Approvals are required to be obtained by the customer. This is because most approvals require the beneficiary to sign off on the approval itself, and CashBasha cannot carry that out on behalf of the customer. In the occasion that your order requires any of these, the shipment documents will be delivered to you by the local courier and your package will be placed on hold. After obtaining the necessary approval, the approval documents will be picked up from your address and the shipment will be cleared and delivered to you.


Are there any items that can't be delivered via CashBasha?

Due to regulations and laws, there are particular items that cannot be imported into a particular destination country. Every country has a list of items that cannot be imported into that country. The CashBasha system will notify the user of some, but not all, of these items. To avoid complications, customers are encouraged to review Prohibited Items list for the items that are to be imported to their final address before placing their orders. If a prohibited item is added to your cart, it could result in the cancellation of your whole order prior to its payment.


Other

Where can I see my order history?

By visiting the My Orders section on CashBasha, you will see your full order history as well as the status of each of those orders. You can click on any of the order numbers to view its details.


Can I return or exchange an item?

CashBasha wants you to be the happiest customer alive! If you have a problem with your order, CashBasha's team will do everything in its power to keep you happy. Just call our customer service personnel and we'll fix things for you as soon as we can. CashBasha refund policies will apply.


Is the quality of the items guaranteed by CashBasha?

Products on shopping sites are sold by different sellers around the world, CashBasha does not guarantee these items in terms of quality, however we do guarantee the quality of our services in terms of shipping of the items to your address as well as our after sale service for any defective or wrongly received items.

Important Note: CashBasha is not responsible to provide any compensation for used items.


What if I would like to make a purchase from a site other than the ones supported through CashBasha?

CashBasha only serves a select group of sites. We try very hard to provide the most streamlined and optimized shopping experience for our customer base, but we do plan on expanding in the future to properties that are in the highest demand by our customers.


What if I want to pay for a subscription service? Can CashBasha do that for me?

At this point in time, CashBasha cannot subscribe to services on your behalf. This is because there are recurring charges involved in subscription business models.


Am I required to sign up to complete my order?

Yes, You will be required to sign up or login to complete your order. You can sign up by using your email or with Facebook, Twitter or Google login.


How can I cancel an order on CashBasha?

Order cancelations can happen in a number of ways:

Cash Collection Orders

  • You can cancel an order by selecting the cancelation option on the automated order confirmation call that you receive after placing an order on CashBasha. As the instructions on the automated call dictate, a cancelation can be initiated by pressing the number 2.
  • As long as your order is not confirmed yet, you can cancel it by visiting the "My Orders" page on the CashBasha website or through the Cancel link that is sent to you by email.
  • You can cancel an order by contacting our customer service team by phone at ‎+‎962‎-‎79‎-‎1111104 or emailing us at [email protected]
  • You can cancel over the phone when speaking to our cash collection team once they contact you.

Orders Paid Through Credit Card

  • Once the credit card payment is confirmed you will not be able to Cancel your order, you can always contact our customer service team for further help.
  • If your order is still pending payment you can choose to Cancel it by visiting the "My Orders" page on the CashBasha website.


Why was my order canceled?

Cancelations occur either by the customer's request because you no longer want to continue with your order, or because we've been unable to contact you to confirm your order, or because you've added a prohibited item to your cart that cannot be shipped.


* CashBasha is responsible for handling customs related paperwork as long as it doesn't required personal intervention from the customer; please refer to Orders, Shipping & Returns section for more information about approvals.