You can cancel/confirm your order by selecting the cancellation option on the automated order confirmation call that you receive after placing an order on CashBasha. As the instructions on the automated call dictate, a cancellation can be initiated by pressing the number 2. As long as your order is not confirmed yet, you can cancel it by visiting the "My Orders" page on the CashBasha website or through the Cancel link that is sent to you by email. If your order is confirmed, please click here to send a cancellation request.
You can track your order by visiting the My Orders page on the CashBasha website, where tracking updates are reflected as below:
You can track your order by visiting the My Orders page on the CashBasha website.
Orders usually take an average of 9-14 business days to arrive if suppliers that are within the United States are sourcing them. For suppliers that are outside of the United States, orders will take over 14 business days to arrive. Customers should note that CashBasha is not a shipping company in itself, and delays may take place due to matters that are outside of CashBasha's control. These could be related to high shipping season congestion, customs related delays, or simply because of orders getting lost in the mail. CashBasha promises to do its very best in following up on every order to make sure that you are satisfied with the service.
Delivery company couriers may not contact you before delivery and may head straight to your address. An update will be reflected on the status of your item on the day of delivery, where the status “delivery in progress” will be displayed on your order page.
If you are a returning customer, at checkout you'll find that your address and phone number are pre-filled into the associated fields for convenience. This is because they have been saved to your profile from the first order that you placed on the site. If you wish to change your information for a particular order you are placing through your account, you may change them directly from the checkout page and the new information will be saved to that particular order. If you are to place a new order, your original information will appear again. If you are looking to change your default information associated with your account, you may do so from the Settings section on CashBasha.
You can visit "MyOrders" page on your CashBasha account.
Cancellations occur either by the customer's request because you no longer want to continue with your order, or because we've been unable to contact you to confirm your order, or because you've added a prohibited item to your cart that cannot be shipped. For orders to be collected in Cash, the order will be canceled if the collection agent failed to contact the customer after 3 trials within 3 days of the date of placing the order. Please click here to send a cancellation request.
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